Terms and conditions

This page was last updated on 18 September 2017

Ticket sales, refunds and exchanges

Threshold.aero (hereafter "our", "we") tickets are sold through The Ticketline Network Limited ("Ticketline"). Ticketline does not set the ticket price or the number of tickets available for each event, they do however set a per-booking fee that is added on to the top of the ticket price. This is clearly shown on the ticket page before you purchase your tickets.

All tickets sold through our website or through Ticketline are e-tickets, and you will receive them as a PDF attached to your booking confirmation email. Please ensure you enter your email address correctly when booking your ticket!

On occasion, we may use another ticket provider. We will make this clear on the booking page, including a link to their terms and conditions.

In the unlikely event that we have to cancel an event due to operational requirements, we may be able to offer a refund. Please contact us and we'll see what we can do. If we have to cancel due to weather, we will sadly be unable to offer a refund. Should an event be rescheduled, ticket holders will be offered tickets to the rescheduled event, or a refund of the face value of the ticket, not including the booking fee.

Tickets may be restricted to a maximum number per order. We reserve the right to cancel tickets without prior notice if purchased in excess of this limit.

Unless otherwise stated there are no age restrictions on events. Tickets may be separated in to age and price brackets. We reserve the right to refuse entry should we believe you have purchased the wrong tickets for an age group.

We will send out event-specific 'joining instructions' which include timings, car parking information, and anything else that's relevant not less than 5 days prior to an event.

Ticket and event terms and conditions

Please check your ticket(s) before you finalise the purchase, as mistakes cannot always be rectified once a sale has been completed. 

Threshold.aero reserves the right to refuse admission to any of our events if we feel that the ticket holder has breached the following terms and conditions. As a number of our events may take place on active military establishments, we reserve the right to conduct security searches and place restrictions on items that can be brought on our events.

All out events are strictly non-smoking, unless otherwise stipulated by the venue, and we accept no responsibility for personal property taken in to any of our events.

You must comply with all safety announcements, venue regulations and instructions from our staff whilst attending any of our events. Failure to do will result in you being ejected from our events. We also reserve the right to bar you from future events in order to protect the safety of others.

General terms and conditions

From time to time, you will be asked to submit personal information about yourself (e.g.name and email address) in order to receive or use services such as events, bulletins, the Threshold.aero Data Centre, and website feedback. All personal data we collect from you complies with the data protection principles, as stated in the Data Protection Act 1998 (DPA).

We will not share your personal information with third-parties, other than where required by law. The only exception to this is where the venue requires your details, such as an active military establishment. This will be made clear on the event information page. If you do not consent to your information being passed to a third-party in this case, you will not be permitted access to the event.

We will use the information you provide us with in order to improve our offering to you. Your name and email address will be used in our marketing to you (such as email newsletters), any personal information such as home address or vehicle registration will be securely held and used for repeat event bookings.

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
  • analysing anonymised data to help us understand how people interact with government services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies – what they are and how to manage them.